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Shop Policies

Shipping

Processing time

The time we need to prepare an order for shipping varies and we try to finalize in 1 Business Day. For out of stock items please look at FAQ

Estimated shipping times

North America 1-4 business days. Please look at FAQ for details.
We'll do my best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.

 

Same day shipping

Customers need to place their order by 4:30 pm EST USA to which their      package is being shipped on the same day.

Shipment Tracking 

Our products send with a tracking code. You can keep track of the shipping process thru carrier web site. Tracking code was sent to you by e-mail after your order is shipped to you. Rescheduling of the delivery because of any kind of "can't delivered situations" is under customer's responsibility.

Please note that seller can’t be held responsible, in the rare case, if the sent package is lost, damaged or stolen during transit. Please request and pay additional courier insurance if you want more secure transportation of the products.

Customs and import taxes

For international deliveries Buyers are responsible for any duties, fees, customs and import taxes that may apply to shipping in your country. Liv and Nicolas is not responsible for delays due to customs. Customer needs to check their customs office for tracking their package and about these costs beforehand.

Payment options

Secure options (Amazon Pay, Apple Pay, PayPal, Credit Cards, Debit Cards)

  • Pay with Amazon Pay
  • Pay with PayPal
  • Pay with Apple Pay
  • Pay with Visa
  • Pay with Google Pay
  • Pay with Shopify Pay
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with JCB

Liv and Nicolas keeps your payment information secure and never receive your credit card information.

Returns & Exchanges

We gladly accept returns, exchanges, and cancellations

Just contact me within 7 days of delivery

Ship items back to me within 14 days of delivery

Request a cancellation within 24 hours of purchase

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Questions about your order?

Please contact us if you have any problems with your order.

Privacy policy

We will only use your shipping and billing address, and contact information

  • To communicate with you about your order
  • To fulfill your order

Frequently asked questions (FAQ)

1- How many days does it take purchased items to deliver me in USA?

It depends on the delivery method* that you've selected. Your purchases are delivered within 1-4 Business Days standard shipping.

* This information is based on Postal Service information that we are working with and Liv and Nicolas will not accept any liability in respect of delivery times.

2- How many days does it take purchased items to deliver internationally?

It depends on the delivery method* that you've selected and options are as below

- Priority Mail Express - International (3-5 days)
- Priority Mail - International (6-10 days)
- Regular - International (Delivery varies by destination)

* This information is based on Postal Service information that we are working with and Liv and Nicolas will not accept any liability in respect of delivery times.

3- How many days does it take to buy an out of stock item?

We can prepare this kind of items within 7-10 business days depending on the item quantity requested. Please send a message that explains your purchase request to sales@bylivrich.com 

By Liv Rich Fine Jewelry

Net Orders Checkout

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Shipping Address

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